Warranty

Warranty & Terms and Conditions of Sale

1. General

These Terms and Conditions apply to all quotations, sales, deliveries, installations and services provided by Eurofridge UK Ltd unless otherwise agreed in writing.

By placing an order with Eurofridge UK Ltd, the customer agrees to be bound by these Terms and Conditions.

These Terms are governed by the laws of England and Wales.

2. Warranty

New Cabinets Supplied and Installed by Eurofridge UK Ltd

All new remote and integral refrigeration cabinets supplied and installed directly by Eurofridge UK Ltd are covered by a 12-month parts and labour warranty from the date of delivery.

New Cabinets Supplied Only

All new remote and integral refrigeration cabinets supplied to refrigeration engineers, contractors or customers where Eurofridge UK Ltd is not responsible for installation are covered by a 12-month parts-only warranty.

Labour, travel, mileage and associated costs are excluded.

Used Equipment

Second-hand or refurbished equipment is supplied with a 3-month parts-only warranty unless otherwise stated in writing and is sold on an “as seen” basis, subject to the equipment being fit for its intended purpose at the time of sale.

3. Warranty Exclusions

Unless otherwise agreed in writing, the warranty does not cover:

  • Cosmetic or fabrication damage not reported before the delivery team leaves site.
  • Damage occurring after delivery.
  • Accidental damage, misuse or abuse.
  • Damage caused by third parties.
  • Incorrect installation by parties other than Eurofridge UK Ltd.
  • Lack of maintenance or cleaning.
  • Blocked or dirty condensers.
  • Failure to maintain adequate ventilation around refrigeration equipment.
  • Incorrect electrical supply or voltage fluctuations.
  • Power failures or electrical surges.
  • Refrigerant leaks caused by accidental damage or third parties.
  • Consumable items including but not limited to:
    • Light bulbs
    • LED tubes
    • Door gaskets
    • Shelves
    • Shelf clips
    • Baskets
    • Night blinds
    • Glass
    • Plastic trims
    • Decorative panels
  • Normal wear and tear.

4. Condensing Unit Warranty

Warranty relating to condensing units shall only apply where:

  • Maintenance has been carried out by a suitably qualified refrigeration engineer.
  • Maintenance has been completed at the intervals recommended by the manufacturer.
  • Service records can be produced upon request.

Warranty shall be void where failure is caused by blocked condensers, lack of cleaning, inadequate maintenance or improper operation.

5. Delivery and Installation

The customer is responsible for ensuring:

  • Safe and unrestricted access to the site.
  • Adequate lifting equipment where required.
  • Suitable floor loading.
  • Suitable electrical supplies.
  • Any required drainage and ventilation.
  • That all required permissions are obtained before installation.

The customer shall inspect all goods immediately upon delivery and installation.

Any shortage, visible damage or cosmetic defect must be recorded on the delivery documentation and reported before the installation team leaves site.

Signature of the delivery note confirms that:

  • The goods have been received.
  • The goods have been visually inspected.
  • No visible damage or shortages have been identified unless recorded.
  • Installation has been completed to the customer’s satisfaction where installation has been provided.

Failure to notify Eurofridge UK Ltd of visible defects at delivery may result in cosmetic claims being declined.

6. Warranty Claims

Warranty claims must be notified as soon as reasonably possible after the fault becomes apparent.

Eurofridge UK Ltd reserves the right to inspect any alleged defect before determining the appropriate remedy.

Where a valid warranty claim is accepted, Eurofridge UK Ltd may, at its option:

  • Repair the equipment;
  • Supply replacement parts;
  • Replace the defective equipment where repair is not commercially reasonable.

The choice of remedy shall remain at the discretion of Eurofridge UK Ltd where permitted by law.

Warranty work will be carried out during normal business hours. Attendance outside normal working hours, weekends or public holidays may be subject to additional charges unless otherwise agreed.

7. Returns

Goods may only be returned with prior written authorisation from Eurofridge UK Ltd.

Accepted returns may be subject to:

  • A minimum 25% restocking charge.
  • Collection charges where applicable.
  • The goods being returned unused and in resalable condition.

Special-order or bespoke products are non-returnable unless defective.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Any liability that cannot legally be excluded.

Subject to the above, Eurofridge UK Ltd shall not be liable for:

  • Loss of profits;
  • Loss of business;
  • Loss of revenue;
  • Loss of contracts;
  • Loss of goodwill;
  • Loss of anticipated savings;
  • Indirect or consequential loss.

Eurofridge UK Ltd’s total liability arising from any contract shall not exceed the purchase price of the goods supplied.

9. Food Loss

Eurofridge UK Ltd accepts no liability for spoilage, deterioration or loss of refrigerated or frozen stock arising from equipment failure, misuse, power failure or any other cause.

Customers are responsible for maintaining suitable food loss or business interruption insurance.

10. Manufacturer Information

Technical specifications, dimensions, photographs and product descriptions are supplied using information provided by manufacturers.

Manufacturers reserve the right to alter specifications, dimensions or appearance without prior notice.

Eurofridge UK Ltd shall not be liable for manufacturer changes outside its control.

11. Planning and Statutory Approvals

The customer is solely responsible for obtaining any permissions, licences, landlord approvals, planning consent, building control approval or local authority approval required before installation.

Eurofridge UK Ltd accepts no responsibility for installation issues, delays or prevented due to the absence of such approvals.

12. Force Majeure

Eurofridge UK Ltd shall not be liable for delay or failure to perform its obligations where caused by events beyond its reasonable control, including but not limited to extreme weather, industrial action, supplier delays, transport disruption, fire, flood, pandemic or acts of government.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.